Say Hello to Kian
KIA is always looking to improve each customer’s’ shopping experience, which is why Kian was created. Kian is an artificial intelligence-powered assistant that is designed to help each shopper through their buying process, and was created by CarLabs and Ansible, KIA’s digital agency. This little guy creates a single digital expert that allows shoppers to have one-on-one support, something every customer should have.
People might be asking, where can I find Kian? This bot can be found on the KIA Facebook Messenger page! In the near future, Kian will also be on kia.com, so be sure to keep an eye out for this friendly helper.
KIA Brings Brain Power to Shopping
Others might also be wondering what can Kian help with? Well, a number of different things! Shoppers will be able to search for the following:
- Product information
- Local inventory
- Current pricing offers
- Competitive comparisons
- Research pricing
- Estimate payments
- Special offers
- View photos and videos
- Find nearby dealers
As impressive as that is, the intelligence continues to grow. Kia was designed to help potential buyers answer a specific questions on a large number of topics. All of this can be done in the Facebook Messenger platform, helping customers get the information they need while staying in the comfort of their own home.
“As more shoppers use the system, it learns to anticipate questions, provides more specific answers and gets smarter over time,” says Martin Schmitt, CEO and co-founder of CarLabs, Inc. “Having access to that level of shopper data is a powerful tool for understanding and serving customers better than previously possible.”
Now, whenever shoppers want a larger vehicle with great city MPG, all they have to do is simply as Kian the following question: “Show me an SUV that gets at least 25 miles per gallon in the city.”